Frequently Asked Questions

Which payment methods are accepted in the Online Shop?

We accept Visa, Mastercard, American Express, Discover, Diners, Maestro, JCB,
and Paypal.

Do I receive a receipt for my order?

Absolutely! We will send a receipt to the email address that you provide us with as soon as your order is processed.

How secure is shopping in the Online Shop? Is my data protected?

Security is the highest priority in all work we do within our applications and in the hardware infrastructure, we maintain to run the CozyDaze payment gateway.

We comply with an industry standard called PCI DSS (Payment Card Industry Data Security Standard); It details the physical and software security, encryption, audit, and human processes that any company or merchant dealing with credit card numbers must comply with. Our payment gateway is a certified Level 1 PCI DSS provider, and are annually audited by an independent third party to keep that certification. In many cases, we go above and beyond what is required by PCI where we think additional security or best practices are necessary. These practices apply to both our electronic and phsyical security; Everything from firewalls and auditable logging of all access to our production environments to man-traps and biometric security in our data centers. 

I've lost my tracking number email. Can I get a new one?

Of course, we are happy to help! Contact Us and we will resend your tracking information.

Shipping & Returns

Freight Shipping Policy (Why do I have to call to order?)

You will need to call us so that we can process the order for you. We try to provide accurate shipping charges during the ordering process but some items are so large that shipping companies insist on charging extra. In this case, we will notify you of the extra shipping fees and seek confirmation from you that you still want to follow through with the order.

How long will delivery take?

7 to 10 business days for non-freight or non-oversized items.

What are the delivery charges for orders from the Online Shop?

Shipping is free except for our Oversized or Fragile Products that need to be sent via Freight.
For freight shipments contact us or call us at 1-833-KRINGLE(6453)

Shipping Estimates

While processing your order CozyDaze knows the weight of all items ordered and gets a close estimation from the shipping company about what the charges will be and this is what we add into the final cost of your order. On occasion, the shipping estimate can be higher or lower and you will be notified by phone the true and final shipping cost to your order.

Shipping Damage Policy

We realize that there are times when an order has been damaged by the shipping company.We ask that you please receive the shipment and sign stating that the pack was damaged when you received your order.If you are unable to sign for the package and it is dropped off while you are not at home please note this at the beginning of the phone call.We also ask that you take a picture if possible and send the picture to us when you call for the replacement. Please call us to receive an RMA (Return Materials Authorization) number and the official return product shipping address.On damaged shipments, we will send a call tag for the damaged items to come back to us at no extra cost to you.

Returns Policy

In the case that you need to cancel an order that has already been shipped out you will need to Contact Us to receive an RMA (Return Materials Authorization) number and the official return product shipping address.  The product must be in its original packaging and in perfect condition for resale.

Terms & Conditions

Site Disclaimer

DISCLAIMER
Last updated September 12, 2017

WEBSITE DISCLAIMER

The information provided by Daze LLC (“we,” “us” or “our”) on www.cozydaze.com (the “Site”) and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.

EXTERNAL LINKS DISCLAIMER

www.cozydaze.com, CozyDaze or SpookyDaze social media sites and including but not limited to any and all DAZE LLC mobile applications or sites may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that DAZE LLC is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.
External content may containhyperlinks to third party content, advertising or websitesmaysend you through the Site or our mobile application links to other websites or content belonging to or originating from third parties and or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU MUST DO SO AT YOUR OWN RISK. DAZE LLC WILL NOT BE HELD LIABLE OR RESPONSIBLE FOR ANY DAMAGES INCLUDING BUT NOT LIMITED TO PHYSICAL, PERSONAL, BUSINESS OR FINANCIALLY RELATED.

PROFESSIONAL DISCLAIMER

The Site cannot and does not contain advice decorating of any kind; decor installation of any kind; electrical installation or product of any kind. The decorating of any kind; decor installation of any kind; electrical installation or product of any kind of information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide advice to any kind of decorating of any kind; decor installation of any kind; electrical installation or product of any kind whether implied or not. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THIS SITE OR OUR MOBILE APPLICATIONS IS SOLELY AT YOUR OWN RISK.

AFFILIATES DISCLAIMER

The Site and our mobile application may contain links to affiliate websites, and we receive an affiliate commission for any purchases made by you on the affiliate website using such links. Our affiliates include the following:

TESTIMONIALS DISCLAIMER

The Site may contain testimonials by users of our products and/or services. These testimonials may, or may not, reflect the real-life experiences and opinions of such users. However, the experiences are personal to those individual users, and may not necessarily represent all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. PERSONAL RESULTS MAY VARY.

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and may be reviewed by us before being posted. They appear on the Site directly as given by the users, with the exception of corrected grammar and or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the public in general.

All views and opinions contained in each and every testimonial belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

SUBMITTED CONTENT
When you submit content to DAZE LLC you simultaneously grant DAZE LLC an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to DAZE LLC.

PROPRIETARY RIGHTS
You acknowledge and agree that DAZE LLC may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. DAZE LLC authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

SERVICE PROVISIONS
You agree and acknowledge that DAZE LLC is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that DAZE LLC is entitled to provide services to you through, but not limited to, subsidiaries or affiliated entities.

WEBSITE WARRANTIES
This website is provided “as is” without any representations or warranties, express or implied.DAZE LLC makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, DAZE LLC does not warrant that this website will be constantly available, available at all; or that the information on this website is complete, true, accurate or non-misleading. NOTHING ON THIS WEBSITE CONSTITUTES, OR IS MEANT TO CONSTITUE ADVICE OF ANY KIND.

Disclaimer of Warranties
You understand and agree that your use of DAZE LLC is entirely at your own risk and that our services are provided “As Is” and “As Available”. DAZE LLC does not make any expressed or implied warranties, endorsements or representations whatsoever as to the operation of the DAZE LLC / www.cozydaze.com website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

Limitation of Liability
You understand and agree that DAZE LLC and any, but not limited to, of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not DAZE LLC has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of DAZE LLC is limited to the greatest extent permitted by law.

JURISDICTION
You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by DAZE LLC to resolve any legal matter arising from this agreement or related to your use of DAZE LLC. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and the remaining Terms will continue to be valid.

AGREEMENT OF TERMS
You understand and agree that the above Terms constitute the entire general agreement between you and DAZE LLC. You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.

RIGHT TO CHANGE OF TERMS
DAZE LLC reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of DAZE LLC after any changes to Terms will signify your agreement to be bound by them.